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30-day return policy, which means you have 30 days from the date of purchase for a full refund (less shipping charges).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@kinderhuis.co

If your return is accepted, we’ll send you a return authorization number, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted especially if custom instructions were not followed and there are custom fees on the package.

You can always contact us for any return questions at admin@kinderhuis.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards. If you need a gift card please contact us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we approved your return, please contact us at admin@kinderhuis.co